Bank customer satisfaction levels worldwide 2024

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According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, bank customers in general were satisfied with their banks in 2024. Based on a ratings system of one being very dissatisfied and five being very satisfied, the global average satisfaction score was slightly above four, a slight increase from the previous year's findings. Thailand and Saudi Arabia had the highest satisfaction scores, with 4.29 and 4.28, respectively.

More in-depth information can be found in the 2024 global bank customer satisfaction survey

Bank customer satisfaction worldwide in 2024, by country

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Release date

April 2024

More information

Region

Worldwide

Survey time period

November and December 2023

Number of respondents

75,943 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Supplementary notes

This question was phrased by Statista as follows: "Overall, how satisfied are you with your bank? Please rate from 5 – very satisfied to 1 – very dissatisfied."

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